The Financial Ombudsman Service (FOS)  has advised its 1300 number will soon be phased out and that members need to ensure they are including the 1800 FOS AUS number in their Financial Services Guide or Credit Guide to comply with ASIC Regulatory Guide 165.

Please be aware that until 30 September 2017 all calls from the 1300 number will continue to be redirected. After this date the redirection will stop and a pre-recorded message will advise callers of the 1800 FOS AUS number. Callers will then be required to dial 1800 367 287. From 31 December 2017 the old 1300 number will be disconnected completely.

For further information, please contact the Financial Ombudsman Service.


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